On June ** we were interested in a purchase. I called the customer service number liste...

GetHuman-dasgeier's customer service issue with Best Buy from June 2018

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Help with my Best Buy issue
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Order number, Billing address, Email address on the order, and Phone number on the order
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The issue and preferred resolution, in GetHuman-dasgeier's own words:
On June ** we were interested in a purchase. I called the customer service number listed for your Lincoln NE store three times. Each time I was asked to follow prompts, which I did. Each time I waited for unreasonably long periods of time and was never connected to an employee to whom I could ask a question. I know we are now in an age of automated communications, but this experience was extremely dissatisfying and very frustrating. When a prospective customer calls three times and follows your prompts, in the end he*she should get to talk to an employee.
I trust that Best Buy will make this right and come up with a resolution that is fair.
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Best Buy

Customer service issue
Reported by GetHuman-dasgeier
Jun 24th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman-dasgeier started working on this issue
Jun 24th 9:09pm