On June ** we were interested in a purchase. I called the customer service number listed for your Lincoln NE store three times. Each time I was asked to follow prompts, which I did. Each time I waited for unreasonably long periods of time and was never connected to an employee to whom I could ask a question. I know we are now in an age of automated communications, but this experience was extremely dissatisfying and very frustrating. When a prospective customer calls three times and follows your prompts, in the end he*she should get to talk to an employee.
I trust that Best Buy will make this right and come up with a resolution that is fair.