rude managers

GetHuman-mlklibra's customer service issue with Best Buy from June 2018

Help with my Best Buy issue
The issue in GetHuman-mlklibra's own words
Trying to get an exchange for new phone...noticed crack on screen when I got home ... my daughter bought a motorola phone on saturday. she noticed that night that the screen had a small crack. they said she had to go thru Motorola that they cant do anything. I think they should just switch out the * day old phone at best buy.
I didn't do it....salesman told me * year warranty on cracked screen. * managers told me they never heard of such a warranty. So I paid money on a phone that isn't what the salesman said
Motorola is taking care of it now. Spent hours on the phone trying to get this resolved. Now I had to send in my phone and be without for * to * days. I would think a nice gift card would be the least best buy could do.
Family has bought things and services for years from best buy
Motorola was extremely nice and phone will eventually be fixed. Still don't like the fact that * managers at the east Lansing mi best buy were extremely rude.
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Best Buy

Motorola cellphone
Customer service issue
Reported by GetHuman-mlklibra
Jun 11th, 2018 - 9 mons ago
I have an issue with Best Buy too
Fixed
Seen by 8 customers so far
Similar issue to 695 others
0 customers following this
Items needed
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Email address on the order
Phone number on the order
Timeline
GetHuman-mlklibra started working on this issue
Jun 11th, 2018 9:17pm
GetHuman-mlklibra indicated the issue is not fixed yet.
Jun 13th, 2018 10:42am
GetHuman-mlklibra indicated the issue is not fixed yet.
Jun 13th, 2018 10:43am
GetHuman-mlklibra indicated the issue is not fixed yet.
Jun 13th, 2018 10:51am