I bought a TV from Best Buy in March. I was told I would get *% cash back via an email...

GetHuman-lekutche's customer service issue with Best Buy from June 2018

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The issue in GetHuman-lekutche's own words
I bought a TV from Best Buy in March. I was told I would get *% cash back via an email. I paid off my TV in full the first month, I still have not received my *% cash back. I have called a few times, each time I get pinged back and forth between rewards and principal support in the credit card section. No one has been able to resolve my issue yet — I had to get off the last call because my flight was leaving (was on the phone over ** minutes). I am trying to resolve this matter efficiently without any more of of my time, please help.
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Best Buy

Customer service issue
Reported by GetHuman-lekutche
Jun 8th, 2018 - a yr ago
I have an issue with Best Buy too
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Seen by 5 customers so far
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GetHuman-lekutche started working on this issue
Jun 8th, 2018 8:09pm