Hello,*This is MaKayla Russell, I have been a forever best buy customer. I have always...

GetHuman715991's customer service issue with Best Buy from May 2018

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The issue in GetHuman715991's own words
Hello,*This is MaKayla Russell, I have been a forever best buy customer. I have always bought my electronics and computers with you all. I bought a surface pro in April, I absolutely hate it. I am not asking for money back, i am actually asking to just exchange it for a MacBook. I bought a Mac with you all before in **** but i dropped it and broke it. I know i will have to pay more for a mac. I also know i am out of my ** day span. I paid $*** plus accessories for the surface which ende dup being roughly $**** and the tablet doesn't run like it should and it doesn't hold power. I am in nursing school i have to have some more reliable. I am asking if there is anyway i could get in contact with a manager or get this fixed for me. I have forever been a best buy customer and i want to continue that if i am done right.
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Best Buy

Customer service issue
Reported by GetHuman715991
May 24th, 2018 - 6 mons ago
I have an issue with Best Buy too
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Seen by 4 customers so far
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Timeline
GetHuman715991 started working on this issue
May 24th 10:14pm