I placed an order for a Moto E* cell phone through americanexpress.com using my rewards...

GetHuman709977's customer service issue with Best Buy from May 2018

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The issue in GetHuman709977's own words
I placed an order for a Moto E* cell phone through americanexpress.com using my rewards points that apparently best buy has not applied to that purchase even though American Express shows that they had applied my points from their end of the transaction. Now that order is on hold showing declined requesting updated payment info from me. American Express didn't know what they could do and there was a ** minute hold time when I called best buy.
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Best Buy

Customer service issue
Reported by GetHuman709977
May 23rd, 2018 - 6 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 2 customers so far
Similar issue to 45 others
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Timeline
GetHuman709977 started working on this issue
May 23rd 1:12am