Hi, I have been a Best Buy customer for about ** years and I have not had any serious...

GetHuman-jsiegmei's customer service issue with Best Buy from April 2018

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The issue in GetHuman-jsiegmei's own words
Hi, I have been a Best Buy customer for about ** years and I have not had any serious problems. Yesterday, I tried to place an order online but it was cancelled because I didn't respond to a text requesting verification correctly. I gave another credit card and the order was reinstated. I put down my phone and retrieved it later only to find out there was a verification e-mail. I responded to it but my order was cancelled again. I called customer service and tried to order over the phone but my transaction could not be completed. To make a long story short I could not complete the transaction and I ordered the item from another retailer online. I wasted hours of my time trying to order an Ipad and keyboard. I buy a lot of things online and I normally don't write complaints but this ruined my afternoon.

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Best Buy

Customer service issue
Reported by GetHuman-jsiegmei
Apr 30th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 5304 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman-jsiegmei started working on this issue
Apr 30th, 2018 2:07pm
GetHuman-jsiegmei confirmed the issue is fixed. Hooray!
May 1st, 2018 3:58pm

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