Rewards points were missing - Access the rewards points from past purchase

GetHuman-phanirav's customer service issue with Best Buy from April 2018

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The issue and preferred resolution, in GetHuman-phanirav's own words:
Access the rewards points from past purchase ... Rewards points were missing
I trust that Best Buy will make this right and come up with a resolution that is fair.
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Best Buy

Arlo pro cameras
Customer service issue
Reported by GetHuman-phanirav
Apr 20th, 2018 - 3 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman-phanirav started working on this issue
Apr 20th 3:43pm