I can’t reach anyone and I need to talk immediately. I am not receiving mail to remind...

GetHuman1481341's customer service issue with Best Buy Card from November 2018

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The issue in GetHuman1481341's own words
I can’t reach anyone and I need to talk immediately. I am not receiving mail to remind about my monthly invoices. Because of this, my last payment was recorded late. I have a zero interest for ** month plan for the laptop I recently purchased. I made a payment of $***.** for September. I plan on doing this monthly. However, because this bill is new and I never received a reminder in the mail, I am hoping to remain on the zero interest plan and hope that the added late fee can be revoked just this once. I am a loyal customer and will pay promptly from this point moving forward. How can I be sure I’ll receive a monthly bill?
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Best Buy Card

Customer service issue
Reported by GetHuman1481341
Nov 3rd, 2018 - a mon ago
I have an issue with Best Buy Card too
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Seen by 1 customer so far
Similar issue to 95 others
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Timeline
GetHuman1481341 started working on this issue
Nov 3rd 7:13pm