Best Buy (Canada) Customer Service Issues

Subject: Issue with Refund for Purchase of SONY TV XBR65X900F I am writing to address an issue I have encountered with obtaining a refund for an item in my recent purchase. On May 2, [redacted], I received the SONY TV XBR65X900F, item number [redacted]6 ISF Calibra, at my residence in Mississauga. This TV was acquired on April 18, [redacted], during a VIP sale event at the Best Buy store #[redacted] in Oakville, ON. The purchase also included Klipsch R41MB 50 watt speakers. Despite my satisfaction with the TV, I realized I did not require the Calibra item that came with the VIP package and visited the Best Buy store #[redacted] for a refund. However, the store manager declined my request, suggesting I go to store #[redacted] in Toronto instead. I believe my interactions have solely been with store #[redacted], and I have noticed that my online purchases from there are processed through store #[redacted]. I am a loyal customer of Best Buy and have made significant investments in upgrading my home electronics from store #[redacted]. I am attaching copies of my purchases since March to support my case for a refund of $[redacted].99 plus HST tax for the Calibra item. I trust that this matter will be addressed appropriately. Thank you for your attention to this issue. Sincerely, Andrzej C.

I recently ordered a tablet from Best Buy Canada. Unfortunately, I faced a shipping issue as the address I provided was incomplete, leading to the package being returned to the sender by Canada Post. Despite explaining the situation to Best Buy's customer support, their only offered solution was to cancel the order, process a refund, and have me pick up the tablet from the store, along with a 5% discount of up to $50 on my next purchase, which seemed inadequate and didn't cover my transportation costs. Even after speaking with a supervisor who mentioned a system update glitch might have caused the address issue, they claimed they were not authorized to provide additional compensation. I simply wanted them to correct the address and resend the item, but their refusal to accommodate further left me feeling dissatisfied. Spending nearly an hour on the phone only to be told they would refund upon receiving the item back was disappointing, and I believe they could have handled the situation better.

Complaint regarding Best Buy MarketPlace vendor "Roasted Canuck" I recently ordered a specific cable from this vendor and discovered that they had ordered a different, cheaper cable from Amazon and had it shipped to me instead. The vendor provided the Amazon tracking number on the Best Buy website, and it's clear they have a history of sending incorrect items based on their reviews. I paid $23 for the cable I wanted, but the vendor ordered a $7 substitute from Amazon. This seems like a fraudulent practice. I never received the $7 cable, and I hope to get a refund. If Best Buy continues to allow this vendor on their site, I will avoid ordering from MarketPlace vendors in the future. Thank you.

Hello, I recently made a purchase on the Best Buy Canada website. When entering my address, I utilized a Canada Post service that validates and formats addresses accurately. Original Address: 1-81 Boulevard Maisonneuve Montreal, QC, H2X 1J6 Automatically Adjusted Address: 81 Boul De Maisonneuve E, Montreal, QC, H2X 1J6 Despite the internal change, my address on the confirmation still displays as the original one provided. The item is now being returned to BestBuy in Mississauga, ON. Could you please resend the item to the correct address without requiring the Canada Post validation service? This issue has caused delays, impacting its intended business use. Thank you, Lea

I wanted to share some feedback about a recent experience I had at Best Buy. As a loyal customer, I visited the store to purchase a Frigidaire Gallery over-the-range microwave priced at $[redacted].99. However, I was informed that I had to pay an additional $80 for home delivery rather than store pickup. Instead, I decided to visit another store nearby and purchased the same microwave at the same price but with free delivery included. I installed it myself as I prefer to handle things independently, even at eighty years old. It struck me as odd that I could have received free delivery if I had asked to pay more, say $[redacted]. While this isn't a complaint, I wanted to share this missed opportunity for improvement as Best Buy has been a great store for me over the years. Thank you for your attention, Jim Allan.

I recently bought an HP SPECTRE X360 from BSTBUY in Canada (Invoice attached). Upon returning to India and turning on the laptop for the first time, I encountered a display issue. I visited a service center in New Delhi, India, and was informed that it's a white screen problem (feedback attached) indicating an issue with the laptop that requires replacement, a process that can only be done in Canada. I prefer not to have it repaired since it's a new purchase. During my purchase at Canada Bestbuy, I was promised comprehensive global support and warranties. However, I am unable to go to Canada to resolve this now. The quality control problem at HP is causing significant inconvenience as I cannot use the laptop I spent CAD [redacted].25 on, leading to wasted time and frustration. This experience has been disappointing, and I regret choosing HP. Why weren't these issues detected before handing it over to customers? I seek urgent assistance in processing a replacement in India to resolve this matter promptly.

Hello! I would like to reserve an item for pick up, but I can't find any information online on how to do so. I've tried calling a couple of stores, but they directed me to contact the department directly. Unfortunately, this service does not seem to be available at the stores I contacted. In conclusion, I am disappointed with the customer service. I also attempted to call 1-[redacted], but that did not yield any results either.

I made a purchase of an appliance six weeks ago, and the delivery was scheduled for today. After waiting for hours anticipating the delivery, Best Buy informed me they do not bring items into condos. I was not previously made aware of this condition during the pre-delivery calls. Living in a condo, it's impossible for me to bring up a fridge and dishwasher alone. I have requested to postpone the delivery, but the store is closed now. I paid with my credit card, so a refund is not a solution. I need advice on what to do next - can the delivery be held until I arrange help, or should I reschedule for a time when I can get assistance? It's disappointing that this information was not communicated beforehand, as the only instruction was to have someone 18 or older present during delivery.

I received this message from Best Buy regarding my Marketplace order: Thank you for contacting Best Buy about your order placed on April 19th. I have the tracking information for your order, but I am unable to track it. If you are experiencing the same issue, you will need to contact "RoastedCanuck" as they may have more information than Best Buy. The product should have left their warehouse, and we can only track it based on the order number provided. Unfortunately, I cannot find a contact number for Roasted Canuck, and Best Buy is not providing further assistance. I placed the order in April, and it is now May. I am frustrated and annoyed by this situation.

I placed an order for 2 lightning earphones earbuds for Apple X Plus with a mic under order number [redacted]64. Despite Best Buy indicating a 4-6 week delay due to covid, I have yet to receive my order after multiple visits to the store. During my recent visit, I was directed to contact you online. Unfortunately, the long wait time of 2.5 hours for a $20 product is unacceptable. Even after waiting, the call from your associate was disconnected, and no follow-up was made. I appreciate the challenges faced during these times but believe there should be a higher standard of customer service from Best Buy. I hope to receive a resolution to my concern promptly. Thank you.

I received a laptop delivery today, but there were issues with tracking as they couldn't locate it despite my attempts. I was unable to receive SMS updates as the system didn't recognize my cell phone. Additionally, the label on the laptop has my name completely wrong due to an error during the order process where the cashier misspelled my last name from my email. It seems like there was a lack of attention to detail and care during the transaction. I anticipate challenges when contacting Best Buy now as my name will not match. Can you kindly escalate this matter to the appropriate authority? I would appreciate a callback at [redacted]. My receipt sequence is [redacted]94, and the order number is [redacted]04. Thank you, Diane.

I purchased a smart watch online from what I thought was Best Buy, but the confirmation email indicated it was shipped from RoastedCanuck. Upon receipt, I found the item to be defective, with blood pressure readings always the same. Best Buy store couldn't issue a refund since it was sold by RoastedCanuck. After contacting Best Buy Canada, I faced long wait times and an unrecognized order number when trying to reach the seller. Despite trying multiple browsers, I couldn't contact RoastedCanuck. Disappointed with the process, I plan to reach out to Best Buy customer care, but I anticipate being directed back to RoastedCanuck even though my order number isn't recognized. This experience has been frustrating, and I believe Best Buy should facilitate refunds and exchanges for items sold by their third-party sellers to avoid confusion and inconvenience for customers.

I purchased a Seagate One Touch portable storage for easy backup. After showing it to my sons, they mentioned it was not the right one for their Xbox and they needed extra storage. We live in Antigonish NS, and the closest Best Buy stores are in Halifax and Sydney. My husband tried to return it in Sydney but couldn't because he didn't have the Visa Debit it was purchased with online. I assumed since it came directly from our account, it would be easy to return. I am unsure how to proceed with returning the product.

I am finding your website very challenging to navigate. I simply want to ask a few questions before buying a TV. Unfortunately, I have been unable to reach anyone through chat or by phone. I reside in London, Ontario, and I am interested in making a purchase, but the process has become needlessly complicated. I understand the importance of following Covid protocols, but without having my queries addressed, I may have to take my business elsewhere.

I have experienced a frustrating issue with Bestbuy Canada's website. When searching for a product and clicking on the link provided by a search engine, it redirects me to a 'select country' page. After choosing Canada, I am taken to the default Bestbuy home page, losing the product I was interested in. To find it, I have to search again on their website. This is a marketing flaw that has left me disappointed. Even though switching to a US address would solve the issue with a VPN, I prefer not to do that. I believe Bestbuy should be informed that their SEO strategy is causing inconvenience to users like me, who might avoid clicking their links altogether.

We purchased a new washing machine from Best Buy, but the delivery experience was upsetting. The delivery team was disrespectful and only partially installed the machine, leading to a broken discharge pipe that flooded our laundry room. After contacting Best Buy, a sympathetic customer service agent mentioned potential coverage for the plumber's cost and assured us a replacement part would be sent within a week by a secondary company. Unfortunately, when contacting the secondary company after three days, they had no record of our order. Best Buy informed us that resolution might take up to three weeks, which is unsatisfactory. We are seeking assistance beyond the customer service level to expedite this process and receive the part within the initially promised week.

We purchased a new washing machine from Best Buy, and unfortunately, the delivery team was unhelpful and disrespectful, which upset my wife. After they refused to install the machine properly, we had to hire a plumber who found that the delivery team had damaged the discharge pipe. Best Buy's customer service representative was understanding and mentioned they may cover the plumber's costs. However, when we reached out to the secondary company for the replacement part, they had no record of our request. Best Buy informed us it could take up to three weeks for the part to arrive. We are now looking to escalate this issue beyond customer service to ensure we receive the part within the original promised timeframe of one week.

You have the wrong email address for me. It should be [redacted], not [redacted] I was still able to access my order, but I haven't received any tracking updates. I placed my order around November 25 and requested tracking using [redacted]. I know the waffle maker is scheduled to arrive via Canada Post on the 8th, which is good, but I would appreciate an update on the expected delivery date for the two side end tables sent via FedEx with tracking number [redacted]74. Thank you.

I placed an order on January 10, [redacted], for a product worth over $[redacted] to be shipped to a store near my location. Despite tracking showing the item was delivered to the store, I was not informed. When I went to pick it up, I was told it was missing and had been picked up by someone else. A supervisor said he would investigate but never got back to me. After multiple unsuccessful attempts to reach the store and waiting through a lost package investigation, I received no resolution. I just want a refund for the item I never received, as I had to buy it elsewhere for my children. Best Buy Canada's lack of communication and service has been incredibly frustrating, and I am deeply disappointed in this experience.

I made an online purchase at Best Buy on January 31st and received an order number via email. However, when attempting to track my order, the website indicates that the order number is invalid. Unfortunately, the "Contact" link provided for assistance does not work. Despite several attempts to reset my password, I have not received any email notifications to complete the process. I tried reaching out through a chat box twice, but only received an offer to pay $5 from a bot.