I was a carrier for * years with this company and through the news and advance in Lynch...

GetHuman4382604's customer service issue with Berkshire Hathaway from February 2020

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The issue in GetHuman4382604's own words
I was a carrier for * years with this company and through the news and advance in Lynchburg VA. I mentioned I was going to need my contract end date to apply as a district manager. Since nobody returns calls or gives meetings on request. I wanted to change the communication between carrier and office. However, I did not get that information provided. So, I did not renew my contract due to management changes and not being able to get supplies, which Frank Lane said they don't have to supply to me, could not get customer lists to check my customers during a busy vacation pack season, Christmas. Actually didn't get that til my last week. They changed my stickers on my route the last week I was on it. Will not provide me with my last bill. That I have requested numerous times, including today. I was requesting a meeting from November and was told it was not worth their time to see what I wanted. Which was to resolve customer complaints. They asked me to breach my contract and honestly all I want are the things I should have already received. I'd like to speak to someone higher than Frank Lane, since he informed me there is no one higher than himself, and it took * months and me asking his wife to get me a meeting. Nobody returns phone calls unless you are buddy buddy with them. I just wanted someone aware, as to what is happening to carriers. We are being bullied out if we make over a certain amount. Or if we say we want to move up they sabotage us so we just leave. I've seen it multiple times in the * years I've been there and it honestly breaks my heart. I had multiple customers quit due to the office bullying me as well. Also, my mother in law, they won't let her subscribe. So. Y'all are losing money due to Ed Fitzgerald, and Frank Lane destroying customer and carrier relations.

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Berkshire Hathaway

Customer service issue
Reported by GetHuman4382604
Feb 21st, 2020 - 8 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 32 others
0 customers following this


GetHuman4382604 started working on this issue
Feb 21st 1:35pm

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