GetHuman1922892's customer service issue with Bell Mobility from January 2019
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The issue in GetHuman1922892's own words
Just want bell to confirm in writing that they would not mine my phones data. I could not get a straight answer and instead the customer rep was throwing policies at me. Asked to speak to a supervisor and he would not transfer me without validating my account. This should never be a prerequisite to speaking to a supervisor. ... To it may concern.**Hello Not happy with my experience! With a phone rep.*Chris employee *Ez**** he was not very receptive to my simple demands. Instead he was just repeating a policy. I would not validate my account with him. I am the customer and therefore for my many years of patronage, I expect to be ALLOWED to speak to a supervisor when I need to. If it is truly Bell’s policy to throw a moronic policy like not allowing a customer to speak to a supervisor, and you do not teach your reps to know how to handle an irate customer, Then I as a customer do not believe Bell to be a company that I want to give my money to anymore. We have three phones with Bell and I guess we will have to port our phones away from Bell. *This was supposed to be a simple task, but if customer service is not part of the package with Bell and the intent is to aggravate a customer with policies that make no sense, then you have just lost my business. I want to speak to a Valid supervisor within the next ** hours. Now I am going shopping for an alternative phone company.
It’s very frustrating when you cannot escalate your complaint due to the fact the rep will not allow it.
Want to speak to a supervisor and want a written guarantee that they will not try to mine my phones location and other data for the purpose of monetizing it for their greedy means.
I pay $*** a month never miss a payment. You would think that they would like to keep me happy?
Called and spoke to a rep who had a heavy accent. Do not appreciate this most of the time I cannot understand what the reps are saying???
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