my account ********* is currently on hold because i am stranded in the USA due to the v...

GetHuman5308056's customer service issue with Bell Canada from September 2020

Help with my Bell Canada issue
The issue in GetHuman5308056's own words
my account ********* is currently on hold because i am stranded in the USA due to the virus. I cannot return to Canada until the border crossing restrictions for re-entry are lifted. I placed my account for telephone *** *** **** and internet b*hypt** on hold till sept ** **** hopping i could be back in Canada by that time. This did not happen and i need to extend the hold on my account for another * months . Please extend the temporary hold on my account right away. If extra cost are due to place my telephone and internet are needed send me the amount to my email *****@***.com and i will pay it right away. You can also contact me at *** *******. Thanking you in advance Ken McDonald

GetHuman5308056 did not yet indicate what Bell Canada should do to make this right.

How GetHuman5308056 fixed the problem
Talked to Bell representative and after i fully explained my predicament she arranged an extension of the hold on my account to Dec ** ****. Hopefully i will be able before that time to be back in Canada if the border is open
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Bell Canada

Customer service issue
Reported by GetHuman5308056
Sep 28th, 2020 - 2 years ago
Fixed
GetHuman5308056 shared how to fix
Seen by 23 customers so far
Similar issue to 267 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account

Timeline

GetHuman5308056 started working on this issue
Sep 28th, 2020 2:16pm
GetHuman5308056 confirmed the issue is fixed. Hooray!
Sep 29th, 2020 12:16am