My problem Bell is that every time I speak with an agent regarding my account, I get di...

GetHuman-rstepczu's customer service issue with Bell Canada from May 2019

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Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-rstepczu's own words
My problem Bell is that every time I speak with an agent regarding my account, I get different information about what can and can't be done. It is clear that Bell agents are not properly trained or informed about the rules and that some agents are happy to tell you whatever you want to hear in order to get you off the line. I was promised delivery of two mobile devices on a set date prior to my travelling, only to be told on a follow up that the phones are not available. This is now a major inconvenience for us. The expedited call centre could not help. I could pick up the phones at a nearby store but would have to arrange new plan as opposed to what I had to arrange when I put the initial order in. It is important that Bell agents are clear on all rules and what they can and cannot do. Not make promises the company cannot keep.

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Bell Canada

Customer service issue
Reported by GetHuman-rstepczu
May 9th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 562 others
0 customers following this

Timeline

GetHuman-rstepczu started working on this issue
May 9th, 2019 2:21pm

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