My problem Bell is that every time I speak with an agent regarding my account, I get di...

GetHuman-rstepczu's customer service issue with Bell Canada from May 2019

Help with my Bell Canada issue
First: share to improve GetHuman-rstepczu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rstepczu may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-rstepczu's own words
My problem Bell is that every time I speak with an agent regarding my account, I get different information about what can and can't be done. It is clear that Bell agents are not properly trained or informed about the rules and that some agents are happy to tell you whatever you want to hear in order to get you off the line. I was promised delivery of two mobile devices on a set date prior to my travelling, only to be told on a follow up that the phones are not available. This is now a major inconvenience for us. The expedited call centre could not help. I could pick up the phones at a nearby store but would have to arrange new plan as opposed to what I had to arrange when I put the initial order in. It is important that Bell agents are clear on all rules and what they can and cannot do. Not make promises the company cannot keep.

GetHuman-rstepczu did not yet indicate what Bell Canada should do to make this right.

How GetHuman-rstepczu fixed the problem

We are waiting for GetHuman-rstepczu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Bell Canada's attention and get better help faster. Tap below to get started.
Having Bell Canada issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bell Canada

Customer service issue
Reported by GetHuman-rstepczu
May 9th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 562 others
0 customers following this


GetHuman-rstepczu started working on this issue
May 9th, 2019 2:21pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies