I recently decided to change from Bell to cable. There was an issue of chanels being di...

GetHuman-jeankoz's customer service issue with Bell Canada from June 2018

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The issue in GetHuman-jeankoz's own words
I recently decided to change from Bell to cable. There was an issue of chanels being disconnected ...my payment was not reduced, yet to get back the chanels was an additional **.** a month charge. I set up the transfer date for June **th. About three days before this date, someone fro Bell called to make us a better offer for a * month period. I declined. Next morning my telephone and internet services were cut off. After spending close to * hours on the phone, I was advised that our services were prematurely cut off. *They offered to send a technition on June **th at * am . As the cable connection was at ** am... I declined the offer...On Friday, no one came from the cabe company. After another * hours on the phone, I was advised by cable, that Bell had called them to say ''Customer has changed their mind''...After speaking to * people, Bell offered to reconnect my phone as have a son on a waiting list for heart surgery... The tehnician offered me a credit for our inconvenience. On Saturaday * afternoon our phone was reconnected. Our internet was off * days and was never reconnected. I had to make another call for cable reconnection which only could be done the following week. I am sure that all these conversations are on some notepad in you system. The current bill arrived....please make the appropriate adjustments to my bill as promised by your technician. Thank you in advance.************ is our account number **Peter Kozelko***** Soloy Drive *Sudbury , Ontario*P*A !E***Phone number was *** *** *****We lost this number in the midst of this mess.

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Bell Canada

Customer service issue
Reported by GetHuman-jeankoz
Jun 30th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 103 others
0 customers following this
Items needed
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Account number
Billing address
Account phone number
Last 4 of SSN
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Timeline

GetHuman-jeankoz started working on this issue
Jun 30th, 2018 4:15pm
GetHuman-jeankoz indicated the issue is not fixed yet.
Jun 30th, 2018 8:17pm
GetHuman-jeankoz indicated the issue is not fixed yet.
Jul 1st, 2018 8:02pm

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