I had a Bell Canada bundled plan that needs to be re-negotiated after two years. I can...
GetHuman788811's customer service issue with Bell Canada from June 2018
22 views | 85 similar | 0 following
Help with my Bell Canada issue
First: share to improve GetHuman788811's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman788811 to get a Bell Canada rep on the line!
Always use the GetHuman Phone to call Bell Canada. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman788811 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman788811's own words
I had a Bell Canada bundled plan that needs to be re-negotiated after two years. I can't get any straight answers from Bell's Customer Retention Dept. One agent kept me on the phone for ** minutes, promised a rate reduction of over $** a month but never sent me a follow up email. When I called again, another agent told me they had no record of this call or the price reduction. They checked out Bell's so called promotions and only reduced my current bill of $***.** by $* dollars a month. I have been given a run around by so called Customer Retention agents. Their negotiation tactics are designed to confuse, anger and force their customers to take their business elsewhere. I have sent a written complaint to Bell but want to send a letter to Bell's CEO.
GetHuman788811 did not yet indicate what Bell Canada should do to make this right.
I have an issue with Bell Canada too
How GetHuman788811 fixed the problem
We are waiting for GetHuman788811 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.