I received a package from Belk, it had my name on the outside of the package. When I l...

GetHuman5127360's customer service issue with Belk.com from August 2020

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The issue in GetHuman5127360's own words
I was trying to fix a shipping error made by your company! NOT ME!!! ... I received a package from Belk, it had my name on the outside of the package. When I looked inside the package, the items*were not mine and the packing slip had a lady's name on it in South Carolina. I have never had this happen before, so I *don't really know how to handle it. I am sure this young lady would like to have her tops, but I am not exactly interested*in paying shipping on them to mail them back to your company. Could you send me a return postage label, or make me*aware how to handle this situation.
I fell like I am being bounced back and forth.
I want my merchandise that I ordered and I want this young lady to receive the merchandise that she ordered.
I have been a customer since ****. Thought I would get some assistance, guess I was wrong.
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Belk.com

Customer service issue
Reported by GetHuman5127360
Aug 3rd, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 262 others
0 customers following this

Timeline

GetHuman5127360 started working on this issue
Aug 3rd, 2020 6:38pm
GetHuman5127360 indicated the issue is not fixed yet.
Aug 3rd, 2020 6:43pm

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