I have been a loyal Belk customer for years! However, if I ever shop there again it wil...

GetHuman-pltaft's customer service issue with Belk.com from September 2018

7 views | 30 similar | 0 following
Help with my Belk.com issue
GetHuman-pltaft's next move: talk to Belk.com when they open.
Belk.com's call center is closed now. We will send GetHuman-pltaft a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-pltaft's own words
I have been a loyal Belk customer for years! However, if I ever shop there again it will be a long time! In the midst of hurricane Florence prep I got a call from one of your reps. Telling me about a sale. I was horrified at your lack of connection to your customers. I work for a company where **% of our footprint are in the path of the storm. I am in charge of disaster relief. I haveto answer my phone to all calls and this was infuriating. The Belk family would never have let this happen. I am sure that just was a service you use to make calls, but shame on you for not being proactive to get those calls cancelled. Belk has always been my go to store and I am so sad that Belk culture has become what it is. You have lost a very loyal customer!!!! The culture where I work is always community and customers first - not the bottom line. We are doing amazing in a very competitive market because we genuinely care about our customers. Belk use to have that culture. **

GetHuman-pltaft did not yet indicate what Belk.com should do to make this right.

How GetHuman-pltaft fixed the problem

We are waiting for GetHuman-pltaft to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Belk.com's attention and get better help faster. Tap below to get started.
Having Belk.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pltaft fixes it.
This email address isn't valid

Belk.com

Customer service issue
Reported by GetHuman-pltaft
Sep 14th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 30 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-pltaft started working on this issue
Sep 14th, 2018 10:49am
GetHuman-pltaft indicated the issue is not fixed yet.
Sep 15th, 2018 11:24am
GetHuman-pltaft indicated the issue is not fixed yet.
Sep 15th, 2018 11:24am