I have been a loyal Belk customer for years! However, if I ever shop there again it wil...

GetHuman-pltaft's customer service issue with Belk.com from September 2018

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The issue in GetHuman-pltaft's own words
I have been a loyal Belk customer for years! However, if I ever shop there again it will be a long time! In the midst of hurricane Florence prep I got a call from one of your reps. Telling me about a sale. I was horrified at your lack of connection to your customers. I work for a company where **% of our footprint are in the path of the storm. I am in charge of disaster relief. I haveto answer my phone to all calls and this was infuriating. The Belk family would never have let this happen. I am sure that just was a service you use to make calls, but shame on you for not being proactive to get those calls cancelled. Belk has always been my go to store and I am so sad that Belk culture has become what it is. You have lost a very loyal customer!!!! The culture where I work is always community and customers first - not the bottom line. We are doing amazing in a very competitive market because we genuinely care about our customers. Belk use to have that culture. **

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Belk.com

Customer service issue
Reported by GetHuman-pltaft
Sep 14th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 30 others
0 customers following this
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Timeline

GetHuman-pltaft started working on this issue
Sep 14th, 2018 10:49am
GetHuman-pltaft indicated the issue is not fixed yet.
Sep 15th, 2018 11:24am
GetHuman-pltaft indicated the issue is not fixed yet.
Sep 15th, 2018 11:24am

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