Purchased a *' x *' viscoise rug on July *, **** online. It arrived packaged flat and f...
GetHuman-barrycta's Complaint issue with Bed Bath & Beyond from March 2021
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Purchased a *' x *' viscoise rug on July *, **** online. It arrived packaged flat and folded in quarters. The resulting creases have been impossible to remove. We had hoped they would relax with time and use but no. We rolled it tightly and left it that way for a few days with no improvement. We steam ironed it carefully with a cover cloth with no improvement. As a last resort we had it professionally washed by a company that specializes in laundering fine wool, Oriental and Persian carpets with very minimal improvement. The company refused to charge us because the final result was unacceptable to them. We would like a refund of the full price paid, $**.**. Further we would suggest that Bed Bath and Beyond revise their shipping methods for products such as this and ship them rolled in a tube.
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