I purchased a Vidalia Chop Wizard from your store. One of the bottom legs broke through...
GetHuman4413207's Complaint issue with Bed Bath & Beyond from March 2020
Help with my Bed Bath & Beyond issue
First: share to improve GetHuman4413207's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4413207 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4413207's own words
I purchased a Vidalia Chop Wizard from your store. One of the bottom legs broke through and cracked right through - leaving a hole in the bottom corner. I could not use it anymore. I brought it to the store in Sterling Heights, Michigan. I wanted to exchange it for a new one. I still had the box and directions and all the pieces. I did not have the receipt and I paid cash. They said they could not give me a new one or do anything without a receipt. I was very disappointed. I don’t know of any store that I shop at that wouldn’t of exchanged it for me. They said that was the policy. I left the item at the store for them to through away because it was broken. I came home and kept thinking about it and it’s bothering me. This is why I’m contacting you. I have never had a problem here before. I was very surprised this was handled like this. The people in the store were nice and I understand they have rules to follow. I’m just questioning why it couldn’t be exchanged. The item was $**.** minus **%. It’s not expensive I guess I’m disappointed in your policy. Thanks for having a website to express myself.
GetHuman4413207 did not yet indicate what Bed Bath & Beyond should do to make this right.
I have an issue with Bed Bath & Beyond too
How GetHuman4413207 fixed the problem
We are waiting for GetHuman4413207 to fix the problem and share the solution with the rest of us customers.
Please help with my Bed Bath & Beyond issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Bed Bath & Beyond customer problems.