Went online and found the item I was looking for in stock at a nearby location. Your p...

GetHuman-dallasre's customer service issue with Bed Bath & Beyond from August 2018

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The issue in GetHuman-dallasre's own words
Went online and found the item I was looking for in stock at a nearby location. Your promt to get a **% coupon was there so I filled it out. *Drove to the store, found my item and go to check out. I tell the girl I have a coupon and when I try to pull lt up on my phone it’s not there. **She is unable to help me with the discount and tells me when I find it come back and show her with the receipt in two weeks. So where is my savings between my time and driving there twice. **Here’s the deal* I will go back but it’s for a full return and I’ll NEVER be back. *Your promotion ***** ***. Lost customer for $*.**. I’m betting your customer acquisition cost is more than that. **Please remove my information from your data base. Dallas Rearic ******@***.com**I will continue to use Amazon and watch brick and mortar stores like yours disappear.
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Bed Bath & Beyond

Customer service issue
Reported by GetHuman-dallasre
Aug 17th, 2018 - a yr ago
I have an issue with Bed Bath & Beyond too
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Seen by 7 customers so far
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Timeline
GetHuman-dallasre started working on this issue
Aug 17th, 2018 7:57pm
GetHuman-dallasre indicated the issue is not fixed yet.
Aug 21st, 2018 2:18am