I made a reservation at baymont, savannah midtown for November ** - December *, unaware...

GetHuman-ameliask's customer service issue with Baymont Inn & Suites from December 2018

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The issue in GetHuman-ameliask's own words
I made a reservation at baymont, savannah midtown for November ** - December *, unaware that you had to be ** to check in. I called to have it cancelled and they made me a reservation at baymont, garden city before I was ready. I wanted to cancel this reservation, but I didn’t receive a confirmation email and when I searched for my reservation on the website it says my reservation wasn’t found. I assumed I didn’t have a reservation so I made one at a different hotel. I was then charged for the room I didn’t stay in. I would like a refund because there was confusion about the confirmation and I wasn’t given the option to cancel my reservation.
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Baymont Inn & Suites

Customer service issue
Reported by GetHuman-ameliask
Dec 3rd, 2018 - 2 mons ago
I have an issue with Baymont Inn & Suites too
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Seen by 8 customers so far
Similar issue to 10 others
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Timeline
GetHuman-ameliask started working on this issue
Dec 3rd, 2018 5:58pm