Seresto cat collar. Took it off my cat, *Chloe and she has scabs on her neck where she...

GetHuman-imin's customer service issue with Bayer Corporation from June 2019

Help with my Bayer Corporation issue
The issue in GetHuman-imin's own words
Seresto cat collar. Took it off my cat, *Chloe and she has scabs on her neck where she has been scratching. I have been using Neosporin and Aspercreme to try and help her. Does not help. I don't know how I want it fixed. Please, I really want to talk to a person. Thanks

GetHuman-imin did not yet indicate what Bayer Corporation should do to make this right.

How GetHuman-imin fixed the problem
I called the company @*-***-***-**** & spoke with Erica. Told her my problem and then she connected me to the Refund department. I was told they needed a receipt, so I went to Wal-Mart & asked for a copy of my receipt from April. Miss Debbie in the cash office got it for me. Came home, called again, & asked for Erica, and she put me over to the Refund Department. I think I was talking with Jackie. She gave me a case number & and a very long address to mail the receipt to. I was asked to put the case * on the receipt. She asked me again for the proper spelling of my name as they refund by check. Everyone in this Company was extremely nice, & friendly. I felt like I knew Erica as she has just a happy personality. I mailed the receipt back to them yesterday. I am still waiting for the shipping label to send the collar back to the company. Erica said it might take a few days to get here. She said all I had to do was put the collar in a mailing envelope & put the shipping label on it and just drop it in the mail. I am very pleased with the way my problem was handled.
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Bayer Corporation

Customer service issue
Reported by GetHuman-imin
Jun 18th, 2019 - a year ago
Fixed
GetHuman-imin shared how to fix
Seen by 6 customers so far
Similar issue to 68 others
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Timeline

GetHuman-imin started working on this issue
Jun 18th, 2019 12:33pm
GetHuman-imin confirmed the issue is fixed. Hooray!
Jun 21st, 2019 11:42am