Before contacting them, items GetHuman-kywethrg may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-kywethrg's own words
I ordered three *-wick candles (order number ********). When the order arrived, one of the candles glass holder was broken. The candle's sides were wrapped in bubble wrap but the bottom was not and that is where it was broken. I took the bubble wrap off and cleaned the glass off the candle. The other two candles were put into cardboard containers and they were intact when they arrived. I just wanted to let you know so that maybe you wrap such candles (this had the white frosted glass surrounding the candle) will not break on others.
GetHuman-kywethrg did not yet indicate what BathandBodyWorks.com should do to make this right.
I have an issue with BathandBodyWorks.com too
How GetHuman-kywethrg fixed the problem
We are waiting for GetHuman-kywethrg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.