In my apartment, we have a package concierge. When the package was delivered, I receive...

GetHuman1954986's customer service issue with Bath & Body Works from January 2019

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The issue in GetHuman1954986's own words
In my apartment, we have a package concierge. When the package was delivered, I received notification to pick it up but when I went to pick the package up, all the items that were suppose to be in the box were completely gone. I didn’t receive not one item. Someone must be stealing people’s packages. At this point, I will not order online anymore. Is it possible to just receive a refund? Thank you in advance.
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Bath & Body Works

Customer service issue
Reported by GetHuman1954986
Jan 13th, 2019 - 9 mons ago
I have an issue with Bath & Body Works too
Not resolved
Seen by 3 customers so far
Similar issue to 728 others
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Timeline
GetHuman1954986 started working on this issue
Jan 13th 6:16am