I have received two packages in the past ** hours. The first one being body sprays and...

GetHuman1716938's customer service issue with Bath & Body Works from December 2018

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The issue in GetHuman1716938's own words
I have received two packages in the past ** hours. The first one being body sprays and lotions. The body spray has missing product (it's obviously been used already) and was missing the cap. This has happened to me a couple of times in the past but I just said it's fine at least it's for me. But this is a gift for a relative and continues to happen. The second package was five candles. When I went to pick up the package at my door step I could hear glass shattered every where in the box. When I opened it a candle was entirely shattered other candles had tops missing with glass inside of the wax. There was one sheet of bubble protection on the top of the box. It was poorly secured and broken product.
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Bath & Body Works

Customer service issue
Reported by GetHuman1716938
Dec 8th, 2018 - 6 mons ago
I have an issue with Bath & Body Works too
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Seen by 5 customers so far
Similar issue to 330 others
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Timeline
GetHuman1716938 started working on this issue
Dec 8th, 2018 3:11pm