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The issue in GetHuman1716938's own words
I have received two packages in the past ** hours. The first one being body sprays and lotions. The body spray has missing product (it's obviously been used already) and was missing the cap. This has happened to me a couple of times in the past but I just said it's fine at least it's for me. But this is a gift for a relative and continues to happen. The second package was five candles. When I went to pick up the package at my door step I could hear glass shattered every where in the box. When I opened it a candle was entirely shattered other candles had tops missing with glass inside of the wax. There was one sheet of bubble protection on the top of the box. It was poorly secured and broken product.
GetHuman1716938 did not yet indicate what Bath & Body Works should do to make this right.
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