Visited Bath and Body work in Gastonia NC.*Was not allowed to use my $** of ** on my ap...

GetHuman-astanife's customer service issue with Bath & Body Works from December 2018

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The issue in GetHuman-astanife's own words
Visited Bath and Body work in Gastonia NC.*Was not allowed to use my $** of ** on my app bc they don’t participate. How is one suppose to know that. I drove ** min to that store instead of the other I usually go to, and could not use my coupon. *Manager Lindsay told me many people complain about that, and that I should have called before I came. *Wait?! What?!? I should have called a BBW store to see if I could use a coupon that came through on a BBW app? That sounds ridiculous. I did not purchase my items, and there was nothing they did to help a very in happy customer. If you have an app it should be used at stores or at least use the location to tell me that I can’t use it at stores in my area. Wasted an hour of my night driving, picking out items that I did not purchase and driving back home. *On top of that ordeal, I called customer service, chose and option , there was no option for complaints, waited ** min and ** seconds on the phone to be told that that dept. closed at *:**.*Not a happy customer. *April

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Bath & Body Works

Customer service issue
Reported by GetHuman-astanife
Dec 8th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 317 others
0 customers following this

Timeline

GetHuman-astanife started working on this issue
Dec 8th, 2018 2:39am