I work for United Bank, and I have a customer who has filed a dispute for a charge she...
GetHuman833759's customer service issue with Bath & Body Works from June 2018
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The issue in GetHuman833759's own words
I work for United Bank, and I have a customer who has filed a dispute for a charge she says is unauthorized. The original pre authorization was done on *.**.** at **:**:**, and it shows that the card was manually keyed, with the card present. I called the Locust Grove store and Stella told me that cards cannot be keyed manually, the must be swiped or put into the chip reader. Is there any way someone can research and see if I can get a copy of the receipt, if there is one? Thank you for any help you can give me with this.
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