I work for United Bank, and I have a customer who has filed a dispute for a charge she...

GetHuman833759's customer service issue with Bath & Body Works from June 2018

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The issue in GetHuman833759's own words
I work for United Bank, and I have a customer who has filed a dispute for a charge she says is unauthorized. The original pre authorization was done on *.**.** at **:**:**, and it shows that the card was manually keyed, with the card present. I called the Locust Grove store and Stella told me that cards cannot be keyed manually, the must be swiped or put into the chip reader. Is there any way someone can research and see if I can get a copy of the receipt, if there is one? Thank you for any help you can give me with this.
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Bath & Body Works

Customer service issue
Reported by GetHuman833759
Jun 29th, 2018 - a yr ago
I have an issue with Bath & Body Works too
Fixed
Seen by 2 customers so far
Similar issue to 43 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman833759 started working on this issue
Jun 29th, 2018 5:55pm
GetHuman833759 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 12:09pm