Ordered an electronic downloaded book for my Nook HD on **********. Saw on my Nook that...

GetHuman5472825's Track order issue with Barnes & Noble from November 2020

Help with my Barnes & Noble issue
The issue in GetHuman5472825's own words
Ordered an electronic downloaded book for my Nook HD on **********. Saw on my Nook that the book was ready for download. Download attempts have failed, book will not download. *I want the book to download or my money back (credit card on file to be credited).*I am aware there were problems with their servers BUT I AM ABLE TO DOWNLOAD MAGAZINES.*VERY DISASTIFIED I AM UNABLE TO REACH ANYONE IN CUSTOMER SUPPORT!!!

GetHuman5472825 did not yet indicate what Barnes & Noble should do to make this right.

How GetHuman5472825 fixed the problem
Spoke with B&N customer Service. eBook delivery servers still down. I will continue to wait.
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Barnes & Noble

Track order issue
Reported by GetHuman5472825
Nov 18th, 2020 - 5 months ago
Fixed
GetHuman5472825 shared how to fix
Seen by 7 customers so far
Similar issue to 599 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Name of Book
Order number

Timeline

GetHuman5472825 started working on this issue
Nov 18th, 2020 6:35am
GetHuman5472825 indicated the issue is not fixed yet.
Nov 20th, 2020 9:34pm
GetHuman5472825 confirmed the issue is fixed. Hooray!
Nov 20th, 2020 10:05pm