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Barnes & Noble Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Barnes & Noble.

What is the Barnes & Noble Kids' Club and how does it work? The Barnes & Noble Kids' Club is a free program designed to encourage kids to read and unlock their imagination. By signing up for... Read more

How Do I Recover My Membership Number with Barnes and Noble? If you wish to view your Barnes and Noble membership number, you can find it displayed in a box under the 'Memberships' section. If... Read more

What is the return policy for digital purchases on Barnes & Noble? The return policy for digital purchases on Barnes & Noble allows customers to seek a refund within 14 days of purchase. However, the... Read more

How Can I Recover My Membership Number from Barnes and Noble? To recover your Barnes and Noble membership number, you must log into your Barnes and Noble account and scroll down to the section... Read more

How Do I Track My Barnes and Noble Order? To track your Barnes and Noble order, go to their website first. After reaching the home page, click the "My Account" link in the upper... Read more

Does Barnes & Noble have a price match policy? Yes, Barnes & Noble has a price match policy. If you find a lower price on an identical item at a local competitor's store, online... Read more

What are Barnes & Noble Plus benefits and how do I access them? Barnes & Noble Plus benefits provide exclusive perks for members in our loyalty program. By joining Barnes & Noble Plus, members can... Read more

There's more!

Click below to show 7 more questions, answers, and complete guides to common Barnes & Noble customer support problems.

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Recent reasons customers contacted Barnes & Noble:

I have been unable to sign in to my account for some weeks. Can you help

I have ordered several times and they were cancelled, did my order go through this time...

My order ********** was cancelled as I did not pick it up on time! I want the book and...

When I make an order online, I instantly receive an email saying the order failed to "p...

I need to find out my membership number.

I cannot order ebooks on line any more.

self publishing-need to register*-find out how to send manuscripts*-formatting*-ebooks...

I want to be a slf published author for B&N

I keep writing, but no one answers. I cannot order email books online from my Nook. *W...

Cannot order ebooks on Nook

I cannot order ebooks online any more. My Nook always says: "Let's try that again...

I would like to ask if barnes and noble nook device is usable in the Philippines. Thanks!

How do I download ebooks free

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Does GetHuman work with Barnes & Noble?

GetHuman does not work with Barnes & Noble's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Barnes & Noble at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Barnes & Noble's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!