When I turn on my Nook **.* tablet it displays a bunch of lines. I can't get it to go...

GetHuman3713904's customer service issue with Barnes & Noble from October 2019

Help with my Barnes & Noble issue
The issue in GetHuman3713904's own words
I turned it in to go to Google and all I get are lines on the screen. I can't go anywhere. ... When I turn on my Nook **.* tablet it displays a bunch of lines. I can't get it to go to any other screens. I want it replaced. I purchased a device plan.
I have had more than enough issues with my Nook **.* tablet.
Replace my tablet
Over ** years.
No
How GetHuman3713904 fixed the problem
I called support and they replaced my device. I purchased the extended warranty when I purchased my device. This is the *rd replacement since December ****.
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Barnes & Noble

Nook **.* tablet
Customer service issue
Reported by GetHuman3713904
Oct 6th, 2019 - 2 years ago
Fixed
GetHuman3713904 shared how to fix
Seen by 21 customers so far
Similar issue to 1340 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Name of Book
Order number

Timeline

GetHuman3713904 started working on this issue
Oct 6th, 2019 2:46pm
GetHuman3713904 indicated the issue is not fixed yet.
Oct 6th, 2019 3:08pm
GetHuman3713904 indicated the issue is not fixed yet.
Oct 6th, 2019 3:08pm
GetHuman3713904 indicated the issue is not fixed yet.
Oct 6th, 2019 3:08pm
GetHuman3713904 confirmed the issue is fixed. Hooray!
Oct 6th, 2019 3:10pm
GetHuman3713904 indicated the issue is not fixed yet.
Oct 6th, 2019 3:10pm
GetHuman3713904 confirmed the issue is fixed. Hooray!
Oct 11th, 2019 3:41pm
GetHuman3713904 confirmed the issue is fixed. Hooray!
Oct 11th, 2019 3:42pm
GetHuman3713904 confirmed the issue is fixed. Hooray!
Oct 11th, 2019 3:43pm
GetHuman3713904 confirmed the issue is fixed. Hooray!
Oct 11th, 2019 3:49pm
GetHuman3713904 confirmed the issue is fixed. Hooray!
Oct 11th, 2019 3:50pm

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