When I was at the United States last year, when making a purchase of some books, the sa...

GetHuman-noahgcas's Complaint issue with Barnes & Noble from August 2019

Help with my Barnes & Noble issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-noahgcas's own words
When I was at the United States last year, when making a purchase of some books, the saleswoman explicitly told me I could purchase a Barnes&Noble membership for a discount "with no automatic renewall".**I asked her about that another two times, to confirm I wouldn't need to worry about it after returning to my country.**Well, it turns out I've been lied to, because now I'm being charged for another year of the B&N Membership.**I want the immediate cancellation of that subscription. This is an absurd! Wouldn't even dream such a reputed company would do something like that.

GetHuman-noahgcas did not yet indicate what Barnes & Noble should do to make this right.

How GetHuman-noahgcas fixed the problem
I've talked to the Barnes&Noble facebook page, through messenger. There they responded with the information I needed to provide and canceled the membership, returning my money.
Do you have a customer issue as well?
We can help you get Barnes & Noble's attention and get better help faster. Tap below to get started.
Having Barnes & Noble issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Barnes & Noble

Complaint issue
Reported by GetHuman-noahgcas
Aug 1st, 2019 - 2 years ago
Fixed
GetHuman-noahgcas shared how to fix
Seen by 16 customers so far
Similar issue to 1201 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Name of Book
Order number

Timeline

GetHuman-noahgcas started working on this issue
Aug 1st, 2019 10:32am
GetHuman-noahgcas confirmed the issue is fixed. Hooray!
Aug 8th, 2019 1:06pm
GetHuman-noahgcas confirmed the issue is fixed. Hooray!
Aug 8th, 2019 1:06pm

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians