I had a very bad experice with your company today. *To start off I placed an order yest...

GetHuman2102355's customer service issue with Barnes & Noble from February 2019

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The issue in GetHuman2102355's own words
I had a very bad experice with your company today. *To start off I placed an order yesterday and was charged **.** at *** pm on ****** for * books.* all of which where in the buy * get * free section , but i was charged for all three , but im okay with that. Today i go to check my order status and see that my billing info is wrong. So i correct the billing information only. To my surprise i was charged another **.**. So I call the customer service number within * min of the second charge. The rep i was speaking with kept informing me that i was only charged * PRE AUTHORIZATION not * like my bank app was showing me. So i ask for a supervisor and when she gets on the phone she says she sees both pre authorizations i ask her to cancel or reverse the one from today that was just debited from my account. To which she says the only way to do this was ro cancel the entire order .So I said yes cancel the order because i do not want to do business with a company who charges twice for one order. She said she could see that on pre authorization was reversed and i ask about the second one and she said NO ITS NOT SHOWING REVERSED YET YOU WILL JUST NEED TO WAIT THE *-** DAYS TO SEE IF IT DROPS OFF YOUR ACCOUNT. So I called my banking institution and only one charged has been reversed from your company. I would like my second charge reversed ASAP .I work for a call center that processes payments and i know that this can be done. Here is a screen shot of my order number and the books i ordered along with the double charge from my bank

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Barnes & Noble

Customer service issue
Reported by GetHuman2102355
Feb 3rd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 724 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Name of Book
Order number

Timeline

GetHuman2102355 started working on this issue
Feb 3rd, 2019 12:08am

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