Michael Bradford***** E. Crogan St.**Apt. ******Lawrenceville, GA...

GetHuman1916311's customer service issue with Barnes & Noble from January 2019

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Michael Bradford***** E. Crogan St.**Apt. ******Lawrenceville, GA **********-***-******M*****@***.com**January *, *********Barnes and Noble, Inc**Department of Customer Affairs*****Dear Barnes and Noble, Inc:****My name is Michael Bradford. I am a **-year-old, African-American male. I am also a rising junior, studying Electrical Engineering at The Georgia Institute of Technology. I have thoroughly enjoyed your establishments and have been a Barnes and Noble customer for years, although * and a half years ago I have become a regular customer of your business because of my studies. Before attending Georgia Tech, I graduated from Gwinnett Technical College with my Associate of Science in Electrical Engineering Technology. I also have two high school aged children that enjoy reading, coupled with the Gwinnett county school system requiring parents to purchase books for my children’s mandatory reading. Long story short, I have and currently purchase many books from your organization.****The reason for this letter is because I have a complaint that I need resolved. On January *, ****, at approximately ** am, I entered your Midtown Atlanta location. The purpose of this visit was to purchase a MARTA rail card because I am a commuting student that lives off campus with my children. I went to the area of the store that sells these items, but they informed me that they no longer accepted cash for rail cards and the instructed to put the money on my student id via a kiosk that is in the lobby. When I arrived at the kiosk, I noticed that the machine only accepted denominations of *'s,*'s,**'s and **'s. I asked a customer service rep if it were possible for me to exchange a $** into smaller change so I can load the cash into the kiosk so I can then purchase a rail card with my student account. The attendant contacted the manager on duty whose name was Reshma Patel. I informed Ms. Patel of my dilemma and she was very rude to me. She stated that Barnes and Noble had no affiliation with Georgia Tech and there was nothing that she can do to help me. I pleaded with her again to see my reasoning, that it was imperative for me to receive change to purchase a rail card that is being sold within your location. At this time there was a group a people starting to form who witnessed the manager’s behavior and one person offered me a *-ride pass so I could make it home on the rail. Today is the first day of classes for the spring semester so the rail card to vital to me for commuting to and from school.****I am not the type of person that likes to bring attention via TV news and social media seeking to start a smear campaign against your establishment. However, I was treated unfairly and poorly by your manager Reshma Patel and I felt dehumanized when the crowd started to form. I also feel as if I was treated this way simply because I am an African-American Male and it's degrading, and humiliating. As a result of Ms. Patel’s actions, I was forced to purchase a rail card with cash totaling $** from the MARTA station kiosk, for which I would like to be reimbursed. I would love to continue to be a loyal customer of Barnes and Noble, Inc. and will try not to hold the actions of one employee against the entire company. I look forward to hearing from someone soon regarding this matter.****Kind regards,****Michael Bradford
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Barnes & Noble

Customer service issue
Reported by GetHuman1916311
Jan 7th, 2019 - a mon ago
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GetHuman1916311 started working on this issue
Jan 7th 6:35pm