I put an order in to Barnes and Nobles for Christmas gifts for my child and grandson. I...

GetHuman1808228's customer service issue with Barnes & Noble from December 2018

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The issue in GetHuman1808228's own words
I put an order in to Barnes and Nobles for Christmas gifts for my child and grandson. I was told that the items were delivered. I did not receive the order! Then when I go to track what happened, I find two different delivery dates. The rep tells me I can either reorder or she can refund me. I opted for reordering. I changed the address to go to my address this time as we flooded in this area and I was staying with my daughter and I knew I would be there to get the package. The rep agreed to send it to my home address but then tells me it will take three business days to receive. This is the Friday before Christmas, and the items will not get here until Wednesday or Thursday due to the holiday. Why would you not offer overnight shipping? When I went to ask this question the rep had already ended the chat. I am very upset as my daughter will most likely not believe in Santa next year and I wanted these items for Christmas day, not three days after!

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Barnes & Noble

Customer service issue
Reported by GetHuman1808228
Dec 21st, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 537 others
0 customers following this

Timeline

GetHuman1808228 started working on this issue
Dec 21st, 2018 6:44pm

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