Great visit to one of your stores. Medium Cappuccino made incorrectly...young clerk sa...

GetHuman-alfarace's customer service issue with Barnes & Noble from December 2018

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The issue in GetHuman-alfarace's own words
Great visit to one of your stores. Medium Cappuccino made incorrectly...young clerk said he had been making them that way since he started a year ago???**Ordered a breakfast, croissant, sandwich...turned out it was a prepared and when put in oven to heat up came out hard as a rock.**Needed to visit restroom...went to customer service counter...woman was in process of dialing a number. I still went ahead and said "Restroom" assuming (never assume anything) she would at least just point the direction.**Nope!!! She, rudely, snapped at me...while giving me a very vile dirty look, telling me she was on the telephone.**Not my *st visit to a B&N...some fine, many like today.**You pay for monkeys...you get monkeys.**As to the young man that made the Cappuccino...while we disagreed on how it should be made, he could not have been more apologetic, friendly, a d concerned. He also apologizing for the sandwich. We taking the contents from it, placing them in a fresh croissant, and heating it up for me.**As to the "*****" on the so-called Customer Service desk...I best comment no further.**Too bad Borders went out of business. **Tom Letourneau **PS: "DO NOT" ADD ME TO YOUR DATABASE AND BOMNATD ME WITH DAILY, UNWANTED, E-MAILS!!!!
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Barnes & Noble

Customer service issue
Reported by GetHuman-alfarace
Dec 3rd, 2018 - 2 mons ago
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GetHuman-alfarace started working on this issue
Dec 3rd, 2018 7:06pm