On November **th I receive an email advertising the * for $** sale. I used the link in...
GetHuman-bgbeaude's customer service issue with Barnes & Noble from December 2018
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The issue in GetHuman-bgbeaude's own words
On November **th I receive an email advertising the * for $** sale. I used the link in email and went to the site. When I went to check out I clicked on my cart and it would not open. Tried to add another item and use the cart link button that pops up, that did not work either. Tried to log off and close out site and go back on. It still would not allow me to open my cart or check out. I then tried to go to the customer service part of their website and nothing would show. I could not get a number, email, nothing in order to contact them. And then the entire site stopped working. It continued to not work for the next two days. When it finally did work the sale was over. I sent them a message on Facebook and recieved no reply. At this time the customer service part of the website is still not working. *Not only am I upset I could not complete my purchase, I am very frustrated that it has been made so difficult to contact them at all.
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