Good morning, I placed an order on Monday, July *, with the order number ***********, a...

GetHuman858864's customer service issue with Barnes & Noble from July 2018

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The issue in GetHuman858864's own words
Good morning, I placed an order on Monday, July *, with the order number ***********, and am a Barnes and Noble Member. In being a member, I was promised that I would receive my online orders in *-* business days. On Monday, July *, my package was also shipped. Today is the *th and my package has not arrived (after four business days including Monday). The order I placed was for a gift for a birthday party I have tomorrow and I am disappointed to say I won't be able to bring the gift that day. In addition, the delay makes it hard to form a trust with Barnes and Noble as I intended on ordering some of my college books, and prep books from you all, however, if in buying a membership I'm still not ensured an on-time delivery, I'm not sure if I will. I hope there will be a way to accommodate this. Thank you for your time and understanding.

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Barnes & Noble

Customer service issue
Reported by GetHuman858864
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 85 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Name of Book
Order number

Timeline

GetHuman858864 started working on this issue
Jul 7th, 2018 8:28pm
GetHuman858864 indicated the issue is not fixed yet.
Jul 7th, 2018 8:29pm
GetHuman858864 indicated the issue is not fixed yet.
Jul 7th, 2018 9:34pm

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