I ordered a book for a Christmas gift on* December **, **** * Order* ********** and r...

GetHuman-hjtt's customer service issue with Barnes & Noble.com from December 2018

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The issue in GetHuman-hjtt's own words
I ordered a book for a Christmas gift on* December **, **** * Order* ********** and received an email stating that it would take *-* business days to get. I called customer service today ********** a total of * times and asked what the problem was. I was told that the book is out of stock and they are waiting for it. I then told the person that I want to cancel and was told I couldn't. My reference * is ******-******. I also told them that it's now on your web site for $**.** and I paid $**.** and they would not give me a credit. I also told your customer service that I could have ordered from Amazon for $**.** cheaper and would receive in one day but they didn't care. I would like my money refunded and my ordered cancelled. I will be filing a complaint with the BBB and the NJ State Attorneys Office.

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Barnes & Noble.com

Customer service issue
Reported by GetHuman-hjtt
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 13 others
0 customers following this

Timeline

GetHuman-hjtt started working on this issue
Dec 26th, 2018 6:18pm

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