I received my order ** days ago... ordered * toys ... received *...have emailed several...

GetHuman-tkjritch's customer service issue with BarkBox from October 2019

Help with my BarkBox issue
The issue in GetHuman-tkjritch's own words
I received my order ** days ago... ordered * toys ... received *...have emailed several times and no reply...I am frustrated at the lack of care to my money I paid for a toy I never received... would appreciate this matter being taken care of...I would appreciate a toy being sent or refund of my my money I paid for something I never received...am truly upset that the error on your part had not been handled ...this is the third order that has been messed up...I truly loved these toys for my dogs and sad that I can't after this feel comfortable ordering again.Tanya Ritchie

GetHuman-tkjritch did not yet indicate what BarkBox should do to make this right.

How GetHuman-tkjritch fixed the problem
I believe after sending several emails in ** days ... without response...I texted a number from site bark shop ...and though I have not received toy in hand I did receive a quick response and very pleasant customer service representative. Who promised a toy was in process of being sent as a replacement for the one missing in my order.
Do you have a customer issue as well?
We can help you get BarkBox's attention and get better help faster. Tap below to get started.
Having BarkBox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

BarkBox

Customer service issue
Reported by GetHuman-tkjritch
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman-tkjritch shared how to fix
Seen by 7 customers so far
Similar issue to 251 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-tkjritch started working on this issue
Oct 15th, 2019 11:24pm
GetHuman-tkjritch confirmed the issue is fixed. Hooray!
Oct 16th, 2019 3:42am
GetHuman-tkjritch confirmed the issue is fixed. Hooray!
Oct 19th, 2019 2:56pm
GetHuman-tkjritch confirmed the issue is fixed. Hooray!
Oct 19th, 2019 3:03pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians