Hello my name is Chase Boyer, I am a student at SUNY Plattsburgh and I had a credit bal...

GetHuman-cboye's customer service issue with BankMobile from November 2018

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The issue in GetHuman-cboye's own words
Hello my name is Chase Boyer, I am a student at SUNY Plattsburgh and I had a credit balance of $***.** that was transferred to you guys at Bank Mobile. I set up my transfer of these funds originally to go directly into my checking account at U First Federal Credit Union. I apparently had given the account number for my saving, but I have recently updated this information so that the refund could be properly sent. I tried to get in touch with you guys using your phone number but I can not seem to get in touch with a real human. This is why I am writing you now to ensure that these funds have not been sent to the wrong account. I confirmed this transfer on the **th of November and it was supposed to be in my account according to you guys on the **th-**th of November. It is now the **th and I had talked with my bank but they have yet to see any funds transferred as of right now. I look forward to earring from you guys very soon or even talking with a person if available. Thank you
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BankMobile

Customer service issue
Reported by GetHuman-cboye
Nov 27th, 2018 - a yr ago
Not resolved
Seen by 2 customers so far
Similar issue to 221 others
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Timeline
GetHuman-cboye started working on this issue
Nov 27th, 2018 9:22pm