My name is Barbara.**Today ******, approximately *:**pm, we call the customer service a...

GetHuman3359446's Complaint issue with Bank of the West from August 2019

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Before contacting them, items GetHuman3359446 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3359446's own words
My name is Barbara.**Today ******, approximately *:**pm, we call the customer service at ***-***-**** to order checks. My mother in law doesn’t speak English very well but she was able to answer the questions asked by the representative regarding her personal information and account information. I offered to translate for her but the representative don’t allow me to do it. I was next to my mother in-law when she slowly say her account number over the phone to the representative more than * times. She ask her to say it again. I ask to be transfer to the supervisor on duty. She say no. If my mother in law can’t answer her questions she won’t be able to help her order checks. My mother in law did able to answer all her questions but finally she told her she won’t be able to help her and disconnect the phone. She took down her ssn, account number, mailing address, her name and decided not to help her order checks.**How can someone like this works for Bank of the West call center? What kind of customer service is this?

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Bank of the West

Complaint issue
Reported by GetHuman3359446
Aug 2nd, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 140 others
0 customers following this

Timeline

GetHuman3359446 started working on this issue
Aug 2nd, 2019 11:06pm