GetHuman-lonbird's customer service issue with Bank of the West from August 2018
Help with my Bank of the West issue
The issue in GetHuman-lonbird's own words
Received notice from BOW today, *******, regarding my RV loan (**********) payment was not made due to a returned item from my checking account plus a $**.** service fee due. *I had paid the installment on ****** using Western Union online payment service (usual payment method). The loan payment is paid regularly before the due date. *Called BOW & attempted six times to speak with a human customer service rep. After multiple attempts and phone disconnects, I did use the automated service to learn I had no due or past loan payment. I also made a loan payment over the phone today. *I checked my online account to see if $$ were taken for the loan payment on ******. As of today, no $ was taken from my account. I usually do not look at my account info. online. *Looked on "Google" website and learned how to speak with a human customer rep. at BOW. Called again and spoke with Tammy. I explained my situation to her and asked about the $**.** surcharge added to my payment. Until this notice arrived today, I had no knowledge that there was a problem with my payment of ******. Western Union had not notified me of any issue with my payment. Is there a way, that a person would be notified (so this does not happen again)??? along with the surcharge fee being waived? *I did not get an answer regarding Western Union notifying me about the invalid payment. The fee could not be waived as it was already processed. Also asked if there was a direct line to speak with a live human versus the virtual voice. (told her about Google's help). She advised using the *-***-***-**** direct phone number and follow the prompts. I have previously called BOW using this number and received the virtual voice - thankfully until Google advised me. *Thank you in advance for your time, patience and help.*Sincerely,*Margaret M. Quagliano
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