The issue and preferred resolution, in GetHuman-lauren_k's own words:
Good Morning**I am very worried about my account. I had an email this morning saying its to with a fraud email? I did have * payments come off this morning online that I didn't order.**I also wanted to discuss my loan payments. There were * direct debuts coming out as I took loan out and then added on more money to it but wanted to pay same amount just over a longer period of time? Is this ok to do this**I would like to chat with someone about this.**Thank you.*Lauren Kirkwood.
I trust that Bank of Scotland will make this right and come up with a resolution that is fair.
Help with my Bank of Scotland issue
Follow this to see how it gets fixed
Find similar issues & what fixed it
Follow 3 or more issues like yours to increase the chances that another customer helps you find the right answer.