Our mortgage is with Carrington Mortgage and Bank of Mellon is the investor-we have bee...

GetHuman-allmyfa's complaint issue with Bank of New York Mellon from March 2019

Help with my Bank of New York Mellon issue
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The issue in GetHuman-allmyfa's own words
Our mortgage is with Carrington Mortgage and Bank of Mellon is the investor-we have been self employed ** yrs now and had MAJOR business condition changes-we had to put our office lease and office help over paying our mortgage and we couldn’t pay our mortgage-we have made adjustments to our business expenses and our income is back up and Carrington says they don’t have permission to modify our loan-we have been in our house **yrs-have * kids and mom lives with us that just had a stroke-you guys are foreclosing on our house-we have a sale date of May **th-we have proved to Carrington with bank statements and taxes we are more than capable of making our house payment now-this is not your fault— we had to maintain our business leases over our house for a little while-we want our house! Can you please modify our loan we do not want to lose our home-PLEASE MODIFY OUR LOAN—our loan number is **********-we have now spent $**,*** on attorneys we want our home-this is not your fault and we want to fulfill our payments to you-please modify us
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Bank of New York Mellon

complaint issue
Reported by GetHuman-allmyfa
Mar 27th, 2019 - 24d ago
I have an issue with Bank of New York Mellon too
Fixed
Seen by 2 customers so far
Similar issue to 120 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-allmyfa started working on this issue
Mar 27th 11:07pm
GetHuman-allmyfa indicated the issue is not fixed yet.
Mar 30th 11:19pm