Your services are one of the worst experiences I've had - I've been trying to self fund...

GetHuman-dpmagsum's customer service issue with Bank of New York Mellon from December 2018

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Your services are one of the worst experiences I've had - I've been trying to self fund my HSA account since I started my new job at the end of March. I cannot get ANY response and now my account is disabled. I finally got a "person", Khalil and a confirmation number (******************). Weeks go by and NO response. I called Wageworks, whom I was told by Khalil - had to approve the reinstatement, AND Wageworks informated me that there is nothing they can do, that it is BNY Mellon who has to do that. Whom should I believe? Or do I just give up?
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Bank of New York Mellon

Customer service issue
Reported by GetHuman-dpmagsum
Dec 6th, 2018 - 5 mons ago
I have an issue with Bank of New York Mellon too
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Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-dpmagsum started working on this issue
Dec 6th, 2018 6:11pm
GetHuman-dpmagsum indicated the issue is not fixed yet.
Dec 6th, 2018 6:16pm