As I said I called the no. provided by B O I and got an response ** mins later. There is a problem with the set up of the secure key as the agent asked me to hold again after ** mins so that she could seek advice as to how to solve the problem

GetHuman5951347's customer service issue with Bank of Ireland from April 2021

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The issue in GetHuman5951347's own words
I set up my secure key. When I tried to send money or pay a bill all is ok until I have Added Security and follow the steps outline. When I get to step * a six digit code appears on my secure key and I am being asked on line to insert another * digit code printed on the page into my secure key but I cannot because there is already a * digit code on it. I spent over an hour today on the phone to an agent and she had to ask someone else and I was asked to hold again. I did and eventually after another ** mins I hung up as I am calling from Paris France. Thanks for a reply to resolve this.
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** years
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Bank of Ireland

Secure key
Customer service issue
Reported by GetHuman5951347
Apr 12th, 2021 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 16 others
0 customers following this

Timeline

GetHuman5951347 started working on this issue
Apr 12th 4:42pm
GetHuman5951347 indicated the issue is not fixed yet.
Apr 12th 4:54pm
GetHuman5951347 indicated the issue is not fixed yet.
Apr 12th 4:54pm

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