I have had your credit card since ****. I tried using it today and was declined for be...

GetHuman5409231's customer service issue with Bank of America from October 2020

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The issue in GetHuman5409231's own words
I have had your credit card since ****. I tried using it today and was declined for being past due. When i called customer service to find out, was told that i failed to make a payment last month....it seems that when i made my last payment i somehow changed to paperless bills. In any case, i requested of the nice woman on the phone that i be granted a courtesy refund of the $**.** late fee since in my ** years as a client, i don't recall ever having been late before. I was told, very politely, that neither she nor her supervisor could override bank policy...having worked in the industry myself for quite a while, i thought that i would try to connect with someone who would be in a better position to grant my request, is this something that you can help with?*thanks

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Bank of America

Customer service issue
Reported by GetHuman5409231
Oct 27th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 5828 others
0 customers following this

Timeline

GetHuman5409231 started working on this issue
Oct 27th, 2020 10:08pm