In June, I had a live chat, and explained that I had not authorized a transaction. The...
GetHuman5244462's Dispute a Charge issue with Bank of America from September 2020
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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5244462's own words
In June, I had a live chat, and explained that I had not authorized a transaction. There were two charges on there from same. Your agent would not remove it. They made me contact the company, which I did, and the company apologized and said that they'd refund me. I canceled my credit card with you on the spot, which went through, but you guys have dinged me on my credit rating, despite having done everything I was supposed to. I have chat transcripts and the pdf copy of the emails from the company. I want this settled today and my credit restored.
GetHuman5244462 did not yet indicate what Bank of America should do to make this right.
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