I've been having trouble signing into my BofA Master Card account. When searching for a...

GetHuman5064717's customer service issue with Bank of America from July 2020

Help with my Bank of America issue
First: share to improve GetHuman5064717's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5064717 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman5064717's own words
I've been having trouble signing into my BofA Master Card account. When searching for a cause for this, I ran across a mention of an old Visa card which I used for a while but stopped using without closing it. I've never received any information from BofA regarding the status of this unused Visa card. I feel that any carrying charges accumulated while the Visa account was unattended should be excused. The account numbers are:*Current BofA Master card: **** **** **** ****, ***, ******Dormant Visa card: **** **** **** **** this card was destroyed but left active by mistake

GetHuman5064717 did not yet indicate what Bank of America should do to make this right.

How GetHuman5064717 fixed the problem

We are waiting for GetHuman5064717 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Bank of America's attention and get better help faster. Tap below to get started.
Having Bank of America issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bank of America

Customer service issue
Reported by GetHuman5064717
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5344 others
0 customers following this

Timeline

GetHuman5064717 started working on this issue
Jul 14th 6:03pm
GetHuman5064717 indicated the issue is not fixed yet.
Jul 15th 1:24pm
GetHuman5064717 confirmed the issue is fixed. Hooray!
Jul 15th 1:24pm
GetHuman5064717 indicated the issue is not fixed yet.
Jul 15th 1:24pm