Bank of America Fraud Department:*Account **** * *****I am respectfully requesting a ti...

GetHuman-hopt's Report Fraud issue with Bank of America from May 2020

Help with my Bank of America issue
First: share to improve GetHuman-hopt's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hopt may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-hopt's own words
Bank of America Fraud Department:*Account **** * *****I am respectfully requesting a time and date stamp for each of these attached transactions. All but the one marked FRAUD DISPUTE were our charges. The time and date stamp will place my wife’s card and purchases at a specific location. Shady Pines has a Selinsgrove address but was one of the vendors at Lititz Pennsylvania where my wife made two of the purchases on ********.*If you cannot or will not honor this request, I am requesting you remove the fraudulent charge from my credit report. I have been trying to prove my innocence on this charge for nearly a year and to this date no one has given me information that I have requested. I continue to get the same response that is was read by the chip and is therefore my charge. *After speaking with one of your representatives, he gave me some codes regarding point of sale, (POS). Code ** equals in person swipe*chip reader, ** is swipe only. My wife was specific that the two charges at Lititz were swipe, not chip reader. The fraud charge was supposedly an in-person chip read. Our cards have SEE ID on the back instead of our signatures so people could not forge our signatures. I contacted the Fraud Department immediately upon finding the charge on my computer while it was still a pending charge and was adamant not to pay it. All someone had to do was request a signature on the receipt, or request video (as most stores now have) to see who the person was. This would have resolved the issue on the spot and no one would have been out of money.*If you review my ** years plus history with Bank of America you will find I have not missed any payments. If you review my charges a few months prior to this incident, I paid over $**,*** on time and in full, no late or back payments. My credit was outstanding until this and I was a loyal customer. How is it no one can put the pieces of the puzzle together and come up with the answer this is not my charge. What would I possibly stand to gain by paying $**,*** but not $***.**???? Does anyone see that? What is the fraud department for if not to stop this kind of abuse? What else could I have done? Thank you for your time.************Sincerely ***David Hopta**** Muldrow Lane*Chapin SC. *********-***-**********@***.com

GetHuman-hopt did not yet indicate what Bank of America should do to make this right.

How GetHuman-hopt fixed the problem

We are waiting for GetHuman-hopt to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Bank of America's attention and get better help faster. Tap below to get started.
Having Bank of America issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Bank of America

Report Fraud issue
Reported by GetHuman-hopt
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 72 customers so far
Similar issue to 5388 others
0 customers following this

Timeline

GetHuman-hopt started working on this issue
May 22nd, 2020 7:38pm